Support & Hosting

Support & Hosting

We've Got Your Back.

Your DocuTAP solution is installed and you’ve gone through training. Now what? No worries, we’re still here whenever you need us with a whole team of pros to support you with everything from troubleshooting software issues to using the software.

Support
IF IT'S CRITICAL, WE'RE ON IT.

Support

You don’t keep normal hours. Neither do we. With critical, 24/7 support, we’re always on the job to give you even more peace of mind. Connect with our support team in our Online Community and submit digital support requests to receive quick answers to your technical software questions. Track the status of your support ticket day or night.

Need assistance? Call DocuTAP Support at 877.697.4696

Hosting
YOU'RE IN GOOD HANDS.

Hosting

With remote hosting, you have one less thing to worry about. Our hosting environment undergoes third-party evaluations and testing, including an annual HIPAA risk assessment and SSAE16 SOC-2 Type II certification. We also perform continuous vulnerability assessments and quarterly penetration testing—meaning our operation’s internal controls, data, and processes have been audited and affirmed by both qualified internal staff and outside sources. In other words, you’re in good hands.

Our system architecture is within Amazon Web Services (AWS), our hosting provider. AWS is compliant with CSA, ISO 9001, ISO 27001, ISO 27017, ISO 27018, PCI DSS Level 1, SOC 1/2/3, NIST 800-171, HIPAA (through FedRAMP and NIST 800-53) and HITRUST. Get details and read their white paper online.

Contact Us.
We're here to help.

Contact Us.

If you're a current DocuTAP customer, please visit the Community or request access to join. There, you can submit and track the status of your support tickets, connect with our support team, and find answers to commonly asked questions.

If you have additional questions about support or hosting, we'd be happy to answer them.

TAKE THE NEXT STEP

Faster charting.
More revenue.
Shorter wait times.

Because we’re solely focused on urgent care, we eat and breathe efficiency. We think about software solutions the way you think about on-demand care. It should begin with a goal, remove obstacles, and make life better.