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Clockwise.MD
PATIENT ENGAGEMENT | LABS

Clockwise.MD

Take control of your center’s schedule (and your time.)

Take control of your center’s schedule (and your time.)

  • Online and referral scheduling
  • Wait time transparency
  • Throughput optimization
  • Patient load balancing
  • Proactive service recovery
  • Performance benchmarks

Manage Wait Times in Your Lab.

Control Patient Flow.

Manage multi-source scheduling.

Manage multi-source scheduling.

An unpredictable mix of scheduled and walk-in patients is a challenge. With call center, online, and referral-based scheduling, every patient gets the care they need, when they need it.

Shorter wait times. Better balance.

Shorter wait times. Better balance.

Flexible scheduling and wait times transparency help you balance patient volume between peak and non-peak hours. Cut down on long waits, avoid bottlenecks, and prevent network leakage with proactive scheduling.

Keep patients in the loop.

Keep patients in the loop.

Communicate with patients in real time with automated text messaging and email that keeps them up-to-date on their appointment status. Trigger text alerts based on delays or at specific intervals, so patients know exactly when to show up—giving them control over their waiting experience.

Less waiting. Less frustration.

Less waiting. Less frustration.

91% of patients indicate that waiting longer than expected is the most frustrating thing about medical appointments. Real-time projections via text or lobby screens give them a reason to stay.

Be proactive. Boost your reputation.

Be proactive. Boost your reputation.

Get instant feedback from patients via short text surveys sent post discharge. Real-time notifications of negative feedback make it easy to reach out before any damage can be done to your reputation.

Monitor performance. Make the right changes.

Monitor performance. Make the right changes.

Get detailed benchmarks on patient wait times, patient satisfaction scores, throughput, wait times by day, ROI, and more. Use metrics to better understand where patients are spending their time, make informed staffing decisions, and identify areas of improvement.

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Clockwise.MD for Labs and Diagnostic Testing Centers