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91% of patients indicate that waiting longer than expected is the most frustrating thing about medical facilities.
When time is critical, Clockwise lets patients self-schedule fast track appointments online—and provide crucial information so your staff can be prepared. Patients receive a text message when you're ready to see them—removing anxiety and improving patient satisfaction.
Get real-time data to help manage high- and low-acuity workflows. With Clockwise.MD, you can balance patient loads between peak and non-peak operating hours, but also between emergency departments and urgent cares. And low-acuity patients get the most immediate care when you re-route them to an in-network urgent care facility.
ERs that post information about queue positioning are perceived as more caring and innovative than departments that don’t provide transparency into the waiting process. Clockwise gives you a big competitive advantage.
Prevent patients from leaving in frustration with wait time transparency. Text message notifications and in-lobby screens keep patients up to date on wait times and queue order—and take some anxiety out of an ED visit.
See bottlenecks, make informed staffing decisions, and see where patients are spending their time when you monitor in real time. With detailed benchmarks on patient wait times, wait times by day and hour, online appointments vs. walk-ins, ROI, and more, you can optimize every facet of your business.
With proactive staff or call-center scheduling of follow-ups and referrals, you build patient relationships and your brand. Actively monitor satisfaction, improve CAHPS hospital survey results, and mitigate negative experiences before damage is done to your reputation.