MedAccess Urgent Care Averages Wait Times Under 15 Minutes with Clockwise.MD
After implementing Clockwise.MD, MedAccess Urgent Care gained immediate access to wait time and throughput data, allowing them to identify additional areas for improvement that weren’t originally on their radar.
North Carolina Urgent Care Reduces Patient Wait Time and Reaps Big Benefits with Clockwise.MD.
MedAccess Urgent Care in North Carolina wanted a technology partner to help improve patient satisfaction and get more insight into the individual performance of each of their clinics. With Clockwise.MD, they got the results they were looking for and more.
Pentucket Medical Achieves Average Patient Satisfaction Score of 9.5 out of 10
Pentucket Medical ExpressCare is a busy provider of urgent care services.
In 2013, they were a top-performing practice, but still struggled with patient
satisfaction issues. In July 2013, Pentucket implemented Clockwise.MD.
Lab Reduces Wait Times with Patient Queue Technology
Every urgent care clinic wants a way to manage patients efficiently and improve satisfaction with the best technology and a system that meets their goals. Read this case study to see how one lab improved wait time and patient satisfaction using Clockwise.MD’s patient queue.
BayCare Laboratories Decrease Wait Times by 83 Percent with Clockwise.MD
Walk-in patients are able to use Clockwise check-in kiosks when they arrive at a BayCare lab facility, providing the BayCare team with a time and date stamp of each patient arrival.
Integra Urgent Care: A Case Study
Integra Urgent Care switched from paper charts to DocuTAP in 2010. They used the EMR and PM to reduce the massive amount of charts and to improve data security and lookup. They integrated RCM services in 2014—and now open new locations with confidence.
Owl Now Urgent Care: A Case Study
Owl Now Urgent Care’s five specialty clinics were using a one-size-fits-all EMR option to run all its varying healthcare services. Because of the different workflow natures of each clinic, they decided the best solution would be to upgrade to specialty-specific EMRs. Read their story.
Lansing Urgent Care: A Case Study
Lansing Urgent Care is a one-state, physician-owned urgent care serving patients in central Michigan. Lansing wanted to expand but was plagued by a slow EMR system. Their transition has resulted in saved time, saved money, and increased staff morale.
Hometown Urgent Care: A Case Study
Hometown Urgent Care wanted to improve patient care and clinical efficiency. Their move from paper charting to electronic charting and claims processing has saved time, increased revenue, and improved staff productivity.
First Med Urgent Care: A Case Study
First Med Urgent Care wanted to improve billing. But with an inadequate PM and limited reporting options, it was impossible with the technology they were using. Since they switched to DocuTAP, missed charges are down and attitudes are up. Read the study.
Doctors’ Urgent Care Offices: A Case Study
Doctors’ Urgent Care Offices (DUCO) was ready to modernize its practice by switching all locations from paper charting to an EMR to support digital patient record sharing, improve claims processing and resulting cash flows, and for Meaningful Use attestation.
American Family Care: A Case Study
American Family Care experienced latency problems with their former EMR vendor, forcing staff to document partially on paper. Repetitive workflow steps and the inability to attest for Meaningful Use were challenges eliminated with their switch to DocuTAP.