Issue 03: Wait Time Trends and Their Impact on Patient Satisfaction
Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care. Keeping in-clinic time low and patients happy is crucial to urgent care success. Read more on the trends.
Sneak Peek – Issue 03: What’s the Average Wait Time for Urgent Care?
If your patients wanted to wait on a doctor appointment, they probably wouldn’t be at your urgent care. Wait time matters. In this DocuTAP DataBrief, we look at wait times, patient satisfaction and how you can make your patients happy (and loyal).
The Psychology of Waiting and How It Affects Urgent Care Patients
In the world of healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. Check out the psychology behind wait time management.
Announcing one, fully integrated solution.
We’re pleased to announce that DocuTAP and Clockwise.MD are now fully integrated—creating a single solution that doesn’t require management of multiple systems. We’re proud to bring this integration to the marketplace to improve the urgent care experience for everyone involved.
To Keep your Urgent Care Patients, Keep Them Happy with Patient Engagement
Relationship marketing is all about making patients feel good about their healthcare choice and giving them a reason to choose your urgent care again. They picked you, and providing a good experience means there may be a second appointment. And hopefully, a long-term relationship.
Big News from DocuTAP and Clockwise
Good news! DocuTAP has acquired Clockwise.MD—the leading patient engagement software in the industry. We share a vision to provide a better on-demand healthcare experience. Add great people to the mix, multiply that by two, and the possibilities are exciting for everyone.
Four Reasons Urgent Care Patients Don’t Want an Online Appointment
Patients don’t want online appointments—they want flexibility, control of their healthcare, and care on-demand. In fact, in the urgent care space, many patients don’t actually want to set an appointment at all. Patients love the convenience of dropping in without a reservation and getting in and out quickly.
Market Your Urgent Care with Patient Reviews
In episodic care, patients must make a quick choice. They often go on word of mouth or online reviews. Let’s take a look at a few ways you can build your reputation, using patient feedback.
4 Ways to Improve Patient Engagement with Technology
Communication is the most important factor for human relationships. This is true for patient-provider relationships as well. The more connected and engaged your patients are, the more likely they will be to follow advice, take responsibility for their health, and do proper visit follow-up activities. Find ways to engage patients with technology.