From the outside looking in, urgent care and fast food have absolutely nothing to do with each other. But when you take a closer look, it’s easy to see the similarities.
Hungry customers have a need to get some food fast. Urgent care customers have a need to visit a doctor fast. Both customers want convenience and a good experience end-to-end. And the clinics and restaurants, they want to get customers in and out, and get paid.
How they respond to the needs of the customer without sacrificing their own goals can determine the success of their business?
In this webinar, hosted by Experity’s Tristan Davis with special guest Andrew Shenk from Deaconess Health Systems, you’ll hear how you can successfully navigate the waiting experience and how Deaconess strategically improved the patient experience with technology and a vision that put the customer at the center of their business.