Urgent Care Quarterly: All Issues
Industry News, Trends & Research

Urgent Care Quarterly: All Issues

Data. Driven. Decisions.

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Leverage the Power of Urgent Care Data

In each issue, DocuTAP dives deep into a relevant data set, breaks it down in meaningful ways, and delivers in-depth articles—all based on real, discrete data. Using this data, you can make better choices to improve patient care and be more profitable. Throughout the year, we'll break down data nationally and by new or mature clinics. Then we'll look at visit volumes, reimbursement, door to door times, and other KPIs critical to the success of the industry.

Issue 08: A Year in Review–Annual Report Edition
Issue 07: An Analysis of Antibiotic Prescribing in Urgent Care
Issue 06: An Analysis of OccMed in the Urgent Care Industry
Issue 05: An Analysis of ICD-10, CPT®, and E/M Coding Over Five Years
Issue 04: An Analysis of Reimbursement Changes Over the Years
Issue 03: Wait Time Trends and Their Impact on Patient Satisfaction
Issue 02: Urgent Care Visit Volume Analysis
Issue 01: A Four-Year Analysis of Flu Season

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A Year in Review–Annual Report Edition
ISSUE 08

A Year in Review–Annual Report Edition

The urgent care industry has always been on the front edge of changing healthcare in innovative ways. Benchmarks are essential to gauging our progress, making smart decisions, and moving urgent care forward. In this issue of the Urgent Care Quarterly, you get relevant accurate data, pulled from real patient visits over the last five years, for the metrics that drive urgent care.

In this issue we explore:

  • Visit volume
  • Door-to-door times
  • Wait times
  • Reimbursement
  • Collections
  • Flu visits

Click the button below to download this issue of Urgent Care Quarterly.

An Analysis of Antibiotic Prescribing in Urgent Care
Issue 07

An Analysis of Antibiotic Prescribing in Urgent Care

The Pew Charitable Trusts and the CDC released a study in 2018 in the Journal of the American Medical Association (JAMA) and found that when it comes to prescribing inappropriate antibiotics, urgent care is the biggest offender. We analyzed our own data to dig a little deeper looking for additional meaningful insight.

In this issue we explore:

  • Antibiotic prescription trends in urgent care from July 1, 2017 through June 30, 2018
  • Antibiotic prescriptions based on upper respiratory conditions
  • How on-demand clinics can decrease inappropriate antibiotic prescriptions

Click the button below to download this issue of Urgent Care Quarterly.

An Analysis of OccMed in the Urgent Care Industry
Issue 06

An Analysis of OccMed in the Urgent Care Industry

Urgent care clinics have become a go-to solution to delivering employer services because of their commitment to on-demand healthcare, extended hours, quick door-to-door time, and easy accessibility. But how does offering occupational medicine and workers’ comp services affect urgent care clinics in the short and long term?

In this issue we explore:

  • Employer services trends in urgent care from 2013-2017
  • How offering OccMed services affects visit volume and reimbursement
  • How OccMed visits drive urgent care visits

Click the button below to download this issue of Urgent Care Quarterly.

An Analysis of ICD-10, CPT®, and E/M Coding Over Five Years
Issue 05

An Analysis of ICD-10, CPT®, and E/M Coding Over Five Years

Coding affects every aspect of the urgent care experience. Accurate coding creates reliable medical records for patients that travels with them throughout their entire lives and provides vital information to future caregivers.

Just as important, coding affects your clinics’ success. In this issue, we explore urgent care coding trends over the last five years. We look at ICD-10, CPT®, and E/M codes and share insights into what these trends mean for on-demand healthcare providers.

In this volume, we explore:

  • Coding trends over the last five years
  • Most common urgent care diagnoses codes
  • Regional coding trends
  • Bonus: 2017-2018 flu trends

Click the button below to download this volume of Urgent Care Quarterly.

An Analysis of Reimbursement Changes Over the Years
Issue 04

An Analysis of Reimbursement Changes Over the Years

Revenue is the lifeblood of your urgent care business and reimbursement per visit is an important indicator of your clinic’s performance. Simply put, reimbursement per visit is one of the easiest things to watch to predict revenue and potential success. In this issue of the Urgent Care Quarterly, we explore 2013–2016 trends for urgent cares both by region and nationally.

Comparing your clinic’s average reimbursement per visit to that of competitors and industry leaders is the first step to creating a strategy for success. Our goal in this issue is to help you take the first step and explore other factors that affect your reimbursement.

In this fourth volume, we explore:

  • Average reimbursement per visit
  • Factors that affect reimbursement
  • Patient vs. payer reimbursement trends
  • Key performance indicators

Click the button below to download this volume of Urgent Care Quarterly.

Wait Time Trends and Their Impact on Patient Satisfaction
Issue 03

Wait Time Trends and Their Impact on Patient Satisfaction

In a world where consumers of all kinds are accustomed to services delivered on-demand, healthcare providers are being called to adjust their approach to patient care. With more healthcare alternatives available, patients can choose providers based on convenience, quality of care, and other personal expectations. There may be no other healthcare segment as deeply affected as the urgent care industry. Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care.

On this landscape, using technology to meet the patient where they are and collecting patient feedback becomes much more important to providers who hope to grow their business. Using data to keep in-clinic time down and improve patient satisfaction can be the difference in the success of an urgent care clinic.

In this third volume, we explore:

  • Average urgent care wait times
  • The effect of visit volume on length of clinic visit
  • The psychology of waiting and how it affects urgent care patients

Click the button below to download this volume of Urgent Care Quarterly.

Urgent Care Visit Volume Analysis
Issue 02

Urgent Care Visit Volume Analysis

With the integration of data into decision making, the healthcare industry is turning into an analytics culture, in which data informs practice. As doctors, patients, and administrators become more comfortable with the numbers, it becomes increasingly obvious that allowing data to drive decisions can ultimately improve care and lower costs for clinics and patients across every healthcare segment.

In this second volume, we explore:

  • Urgent care visit volume trends from 2013-2016
  • How long it takes for new urgent cares to reach ideal visit volumes
  • Employer services’ impact on patient visits

A look at urgent care visit volume data for 2016 can help you assess your clinic’s performance against market benchmarks and guide your decision making as you move forward.

Click the button below to download this volume of Urgent Care Quarterly.

A Four-Year Analysis of Flu Season
Issue 01

A Four-Year Analysis of Flu Season

In this first volume, we look at the previous four flu seasons (including the most recent) and explore the trends, provide the data, and interpret the implications. We know that data can help inform your business decisions, so we covered the following topics that we know can have a big impact on your urgent care moving forward.

  • Determining the beginning of flu season
  • The flu’s effect on urgent care visit volumes
  • Length and severity of the last four flu seasons
  • Regional differences in flu season year over year

The Urgent Care Quarterly lets you compare what’s happening in your clinic with flu data from the last four years to evaluate your performance, and helps you prepare to better meet the needs of your flu patients in the future.

Click the button below to download this volume of Urgent Care Quarterly.

TAKE THE NEXT STEP

Faster charting.
More revenue.
Shorter wait times.

Because we’re solely focused on urgent care, we eat and breathe efficiency. We think about software solutions the way you think about on-demand care. It should begin with a goal, remove obstacles, and make life better.