Read our next must-have urgent care EMR feature below.
7. Patient-focused Functionality
A helpful EMR has features for patient interaction. A tablet-based EMR that allows for patient education at the same time as charting can be a vast improvement in delivery of care. Showing examples on a tablet can help the patient be more involved. In addition, an EMR can offer other interactive tools to help patients take charge of their health choices and payment options.
For example, an EMR should have a patient portal where a patient can login via the internet to view secure, private messages and documents from their doctor, such as lab results. A clinic can use the patient portal to transfer info to a patient’s primary physician, in a HIPAA-compliant environment.
Another convenient EMR feature is online check-in, so patients can complete registration before they arrive at the clinic. Software that offers patients the ability to pay online or setup payment plans can vastly improve the patient experience—and your clinic’s collection time. A helpful EMR also should offer discharge instructions and modifiable educational handouts relevant to the patient visit.
Tip: Engage patients with an EMR that allows for interaction. Collaborate and communicate back and forth with patients with an EMR that has a secure patient portal. Also consider using a tablet-based EMR that helps improve patient-doctor interaction.
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Looking for a better EMR for your urgent care? Take a look at DocuTAP’s cloud-based, tablet-run EMR with workflows and customizable templates designed specifically for urgent care clinics.