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Blog Category: Posts

May 22

Five Things Urgent Cares Should Know About MIPS

2018 | Filed in Posts

Implemented by the Centers for Medicare and Medicaid Services, the Merit-based Incentive Program (MIPS) is a part of the Quality Payment Program (QPP). It has been designed to tie payments to quality and cost-efficient care, drive improvement in care processes and health outcomes, increase the use of healthcare information, and reduce the cost of care. This program has undergone a number of changes since it was first implemented and can be confusing. Learn the top five things you should know about MIPS.

May 21

What’s the Average Wait Time for Urgent Care?

2018 | Filed in Posts

If your patients wanted to wait on a doctor appointment, they probably wouldn’t be at your urgent care. Getting patients in and out efficiently is a key to building your business. But what’s the average wait time for urgent care patients? According to DocuTAP research reported in the Urgent Care Quarterly, that depends on how patients schedule their visit. There can be a significant difference not only in wait time, but in the way patients react to the wait. At every patient touch point, you have an opportunity to streamline the process and prove that your practice understands the need for convenience and the importance of providing an experience focused on patient satisfaction.

May 18

Keep the Startup Ramp in Mind when Opening an Urgent Care Clinic

2018 | Filed in Posts

If you’re starting an urgent care clinic, the metrics suggest that your business plan should include financial resources to sustain your clinic for the first two years. To ensure you have the financial resources, include ample room in your budget for operating your business during the startup ramp. Once you’re open, keep your eyes on what you’re spending and follow these tips from Patrice Pash, Director of Consulting Services and DocuTAP’s startup expert.

May 1

Need a new urgent care EMR? Get your boss on board.

2018 | Filed in Posts

You work with your EMR/PM every day. You know its strengths, and its weaknesses. From where you sit, it’s obvious that it’s time for a new EMR. Unfortunately, it’s not so obvious to everyone—including your boss. You have two choices. Live with it, or you recommend switching to a new EMR that better fits your practice. Pitch a switch to a new EMR before the situation gets unmanageable, but not without a convincing argument. And whatever you do, don’t wing it. The right preparation and delivery will help you make your case.

Apr 17

A Positive Response to Negative Reviews About Your Urgent Care

2018 | Filed in Posts

No matter how hard you work to provide the best urgent care experience possible, a negative review is bound to happen at some point. While it’s easy to take this personally, especially as a business owner, it’s important to take a step back, take a breath, and respond professionally and authentically. You may be surprised to learn that some negative reviews can actually help boost business. A single bad review may not have a big effect on your business, but multiple bad reviews, especially when you haven’t responded, can significantly hurt future business. Don’t know the best way to respond? Try our top four tips to make it easier.

Apr 9

Online Scheduling Software for Urgent Care: Which is Right for You?

2018 | Filed in Posts

In the competitive healthcare market, every urgent care needs online presence—beginning with your website and Google listing, and rounded out with social media. But with consumers tapping into tech to get information before making decisions, an online presence isn’t enough. It’s what you do with it that matters. Not only does online appointment booking improve patient satisfaction and the user experience, it also boosts appointment capacity, reduces cost, balances patient volume, and increases productivity. Urgent cares have different software options, and each solution offers unique benefits and weaknesses. Choosing the right one for your medical facility depends on your specific needs.

Mar 14

Nine Questions Urgent Cares Should Ask Before Hiring a Collection Agency

2018 | Filed in Posts

For urgent care clinics and healthcare providers in general, a backlog in accounts receivable (AR) isn’t unusual. According to a recent report by Urban Institute, one in four nonelderly adults in America have past-due medical bills. Collecting unpaid debt is a burden that has to be carried by someone. Because many clinics run with a very lean staff, hiring a collection agency may be the most efficient and effective way to clean up your AR. A thorough vetting process that includes asking a lot of questions, checking references, and reaching a mutually beneficial payment agreement is essential to a successful partnership.

Mar 7

PECOS: What Urgent Cares Need to Know

2018 | Filed in Posts

The Provider Enrollment, Chain, and Ownership System (PECOS) is nothing new in the Medicare world. This online Medicare enrollment system for healthcare providers is an alternative to submitting a paper application. Providers are also able to make changes to enrollment information or voluntarily withdraw from Medicare. While the paper enrollment application is always valid, PECOS is faster to complete and easier to process. Urgent care providers are not required to accept Medicare patients or insurance, but most urgent care clinics do have at least one provider that treats Medicare-covered patients. Read on for answers to more of your most frequently asked questions.

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