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Blog Category: Posts

Jan 9

10 Tips for Handling Protected Health Information (PHI) in Your Urgent Care

2018 | Filed in Posts

It’s not likely that these early doctors would have predicted a future in which patient care often relies on energy passing through cords to machines that pump a heart, provide air to the lungs, and keep track of vital information about patients. While the time and the landscape on which medicine is practiced has gone through meteoric changes, the basic principles of doing good and doing no harm still guide the practiced hands of physicians. But in today’s world, these principles expand beyond the scope of hands-on patient care. With the use of technology to keep patient records and health history, medical practitioners are also responsible for keeping protected medical information secure. While healthcare and patient privacy get ever more complicated, training everyone on your urgent care staff about the importance of privacy is key to doing no harm.

Jan 3

Urgent Care Trends to Watch in 2018 - The Year of the Patient

2018 | Filed in Posts

On the urgent care landscape, the forces to drive change often collide with an established healthcare model that pushes back in favor of yesterday’s medicine. During this time of change, patients are increasingly involved in their own wellness and the way they receive care. Patients have more choices, more authority, and more influence as a partner in their own wellness, rather than simply a receiver of care. As active participants in their healthcare decisions, vigorous attention to patient engagement and experience is the most notable trend, making 2108 The Year of the Patient.

Dec 12

How to Make Sure Your Urgent Care is Really Clean

2017 | Filed in Posts

As the weather begins to turn colder and the sounds of coughing, sniffling, and sneezing begin to fill your waiting rooms, many urgent care center operators start to have visions of a rising number of ill patients, along with increased revenue. But providing care to the seasonally afflicted—with noses as red as Rudolph’s and honking like a flock of migrating Canadian geese—may mean more than just breaking out the tissues and the prescription pad for Robitussin with codeine. Cold and flu season accounts for millions of visits to healthcare providers annually. According to the CDC, on average, adults usually get two to three colds per year, while a child might come down with as many as six to 10 by comparison. When you consider that there are more than 200 different viruses that can cause the common cold, it’s really not surprising that so many of us are going through the day with a tissue in one hand and a cellphone in the other. On a yearly basis, there are between 10 to 35 million reported cases of flu throughout the United States; and those are just the ones who actually seek care. The real question is how many of these folks left your urgent care sicker than when they walked in?

Dec 5

7 Must-Have EMR Features When Choosing an Urgent Care Software Solution

2017 | Filed in Posts

The wrong EMR can end up costing clinics time and money—and frustration. Most practices admit to not fully considering their clinic’s needs when analyzing which EMR/PM to choose and, not surprisingly, the inability to meet practice needs is one of the most common reasons many urgent cares are looking for a new solution. In addition, shakeups in the industry based on compliance issues and business model evolution have many on-demand healthcare providers considering a switch. You undoubtedly have a running list of what’s important when choosing an EMR/PM—not only software features, but also how well your goals align with the provider you choose. The following list of must-haves, based on years of helping urgent cares find their best solution, includes both software and service priorities that you need to consider.

Dec 4

6 Ways Your Urgent Care Can Spread Holiday Cheer by Giving Back

2017 | Filed in Posts

Do you have a love-hate relationship with the holidays? If your answer is yes, you’re not alone. For on-demand healthcare providers, getting through the holidays with grace, efficiency, good health, and cheer, can be a struggle. You and your staff have busy schedules beyond the clinic, and that can be a challenge. Holding onto the spirit of t

Nov 27

Healthcare’s Dirty Little Secret is in the Palm of Your Hands

2017 | Filed in Posts

The most common mode of pathogen transmission is the hands. But according to the Centers for Disease Control and Prevention (CDC), healthcare professionals clean their hands less than half of the times they should. They give a whole list of reasons including lack of time and putting patient care first. It's up to you to make handwashing a priority in your urgent care and keep your patients and staff healthier, especially during flu season.

Nov 13

Why Your Urgent Care Should Submit for MIPS Incentives

2017 | Filed in Posts

As an urgent care owner, you juggle lots of priorities. Some items on your to-do list have a clear operational or financial benefit. thers are simply non-negotiable responsibilities. And finally, there are things on your list that you would like to accomplish, but the benefits are unclear. For many of you, submitting MIPS documentation falls in that last category. MIPS is not nearly as complex as you think, and chances are good you'll earn an incentive when you participate.

Nov 7

5 Urgent Care Key Performance Indicators

2017 | Filed in Posts

Full and accurate reimbursement from patients and payers is essential to the health of your urgent care. Like a health problem that goes untreated, financial issues when ignored can turn into an emergency. To ensure your reimbursement processes are contributing to your financial success, you need to look at various aspects of your clinic data—not just the overarching numbers. Stay on top of your financial health by paying attention to these five super-important KPIs.

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