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Blog Category: Posts

Oct 9

Delivering Primary Care On Demand

2018 | Filed in Posts

What if your patients had the opportunity to see you—their familiar family physician on-demand? They would not only receive the benefit of the doctor that watched them grow up and gave them their soccer physical in tenth grade, but they could also be seen at a time that works on their schedule, without disrupting their life. With the right software solutions, you can bridge the gap and compete in the on-demand world.

Sep 19

10 Ways to Improve Staff Transition to a New Urgent Care EMR

2018 | Filed in Posts

When your current EMR doesn’t align with your urgent care practice or help you meet your goals, implementing a new solution is the best option. Leadership may see the benefits and be all in, but getting the staff to buy in can be more difficult. To make the transition successful, you need the support of your staff. In the best-case scenario, they will not only support, but believe this change is the next best step and that their lives will be better after you go live. Read our 10 best suggestions for how to get your staff to buy-in.

Sep 14

Urgent Care Best Practices for Anti-Kickback Statute Compliance

2018 | Filed in Posts

The Anti-Kickback Statute (AKS), was first put in place in 1972 to curb abuse and fraud in the Medicare and Medicaid systems stemming from medical professionals offering their services to receive direct or indirect benefits outside the scope of regular fees and reimbursement. The statute has expanded and been amended over time to reflect changes in the industry, but at its core, it is still attempt to reduce fraud. Learn how to stay compliant.

Aug 21

What is marketing attribution and why does it matter for your urgent care?

2018 | Filed in Posts

Where do your patients come from? Do they hear about you from current patients? Find you during a Google search? Pass your building and its really big sign on the way to the office? Hear about you from a friend? Follow you on Facebook? Talk to you at a community health event? The answer is yes. Urgent care patients have more ways to find you than ever before—through a string of digital and analog touchpoints or interactions. Marketing attribution is the process of identifying touchpoints in the customer journey that have the biggest impact on conversion. When done right, attribution tells you how to best optimize your marketing dollars to have the biggest affect.

Aug 17

North Carolina Urgent Care Reduces Patient Wait Time and Reaps Big Benefits with Clockwise.MD.

2018 | Filed in Posts

MedAccess Urgent Care, with three locations in North Carolina, wanted a technology partner to help improve patient satisfaction and get more insight into the individual performance of each of their clinics. They decided to give Clockwise.MD a try in two of their locations. After implementing the software, they not only got the results they were looking for, but were also able to reap some benefits they hadn’t anticipated.

Jul 23

How Urgent Care Startups Can Compete in the Land of the Giants

2018 | Filed in Posts

In an industry where clinics are consolidating at breakneck speed, hospitals are buying up urgent cares daily, and retail on-demand clinics are popping up on every corner, it’s not surprising that urgent care startups can feel lost in a land of giants. How do you compete? And how do you succeed? Two words: Local marketing. Check out these tips for competing in the land of the giants.

Jun 19

How Does E/M Coding Affect the Financial Health of Your Urgent Care?

2018 | Filed in Posts

Attracting new patients can help you earn more revenue per visit. In addition to plus visits, research verifies that the average reimbursement for per visit for new patients is higher than reimbursement for established patients at every E/M code level. But attracting new patients can be a challenge, especially since going to an urgent care is not something people plan. When they need urgent care, they need it now. Is your marketing effectively drawing in patients when they need urgent care? Use these tips to help you be sure new patients think of you when they need urgent care.

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