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Oct 17

Have Tech. Will Travel: 6 Tips for Making the Most of the UCAOA Fall Conference

2017 | Filed in Posts

If you’ve ever attended a trade show, you understand just how overwhelming it can be. If the UCAOA 2017 Fall Conference is your first big urgent care industry event, buckle up and prepare yourself for a few awesome days of learning, networking, and getting to know all the software and service options available to make your clinic the best it can be. If you’re a veteran or a newbie, these tech-savvy tips will help you get the most out of your conference experience.

Oct 12

Top 8 Ways to Increase Urgent Care Revenue

2017 | Filed in Posts

Rising rent and energy costs. Hiring new staff. Marketing costs. For urgent care owners and providers, the cost of doing business can really add up. How do you continue to be profitable in a very competitive market? Meeting your financial responsibilities, growth, and positive cash flow begins with a focus on revenue—specifically, increasing it. Read our list of the top eight ways you can increase urgent care revenue, even when business is ebbing instead of flowing.

Sep 26

Finding the Best Leaders for Your Urgent Care Startup Staff

2017 | Filed in Posts

When opening an urgent care clinic, getting to the starting line is a feat in and of itself. From securing funding to finding the right location, and from starting the contracting and credentialing process to choosing an EMR, you have all the bases covered. Now it’s time to think about your staff. As your business picks up, you have to be fully present to your own limitations—to know when the load you’re carrying is not helping your business, but is a roadblock to growth and success. You need to determine the right time to increase your bench strength.

Sep 20

Your Net Promoter Score: What It Is and Why It’s Important to Your Urgent Care

2017 | Filed in Posts

As an urgent care provider, your clinic was built as an alternative to emergency rooms and primary care clinics for minor illness and injury. Patients come to you when they have a need for medical care now—and the competition is fierce. One of the biggest secrets to urgent care success is knowing how your clinic and your providers are perceived.Your NPS score is one key to help you make continuous improvements and boost patient satisfaction.

Sep 14

It’s Back. Is Your Urgent Care Ready for Flu Season?

2017 | Filed in Posts

Flu season is the time of year urgent care clinics bank on. As the industry grows up, clinics are getting better at filling in the gaps with other profitable service offerings like occupational medicine and sports physicals/concussion baselines, but the length and severity of flu season has a huge impact on the success of urgent cares.

Sep 12

On-target Medical Coding Keeps Your Urgent Care in the Game

2017 | Filed in Posts

In the urgent care industry, financial success is closely tied to accurate medical coding and claim processing. Make sure your staff understands the process, and provide continuous training and oversight to make sure the process is seamless and efficient. Know when it makes sense to get help from experts outside the clinic, and always make sure you’re not leaving any revenue on the table with RCM best practices.

Sep 6

Build Traffic with an Online Scheduling Link on Your Google Business Listing

2017 | Filed in

Like it or not, today’s consumer depends on the web to get information about you. And their first online stop is your Google business listing. Putting the power in your hands, Google now gives you the ability to update your urgent care business listing and control the message—and include a link to online scheduling—for a single or multiple locations.

Sep 1

5 Urgent Care Questions with Startup Expert Patrice Pash

2017 | Filed in Posts

When it comes to getting expert advice on launching an urgent care, many owners and operators turn to Patrice Pash, Director of Consulting Services at DocuTAP. With more than 20 years of consulting experience under her belt, she’s helped more than 150 clinics get off the ground successfully. The following are her answers to five questions about the relationship between clinics, healthcare technology, and patient engagement.

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