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Sep 14

Urgent Care Best Practices for Anti-Kickback Statute Compliance

2018 | Filed in Posts

The Anti-Kickback Statute (AKS), was first put in place in 1972 to curb abuse and fraud in the Medicare and Medicaid systems stemming from medical professionals offering their services to receive direct or indirect benefits outside the scope of regular fees and reimbursement. The statute has expanded and been amended over time to reflect changes in the industry, but at its core, it is still attempt to reduce fraud. Learn how to stay compliant.

Aug 23

DocuTAP to Host Leaders in On-Demand Healthcare at 2018 User Conference

2018 | Filed in Press Releases

DocuTAP has announced the sixth annual DocuTAP User Conference. The event will take place at Le Meridien Hotel in downtown Denver from October 3-5, 2018. The User Conference brings together DocuTAP clients and subject experts to expand skillsets, share information, and remedy existing challenges so users can leverage the full value of DocuTAP’s industry-leading suite of software and services.

Aug 21

What is marketing attribution and why does it matter for your urgent care?

2018 | Filed in Posts

Where do your patients come from? Do they hear about you from current patients? Find you during a Google search? Pass your building and its really big sign on the way to the office? Hear about you from a friend? Follow you on Facebook? Talk to you at a community health event? The answer is yes. Urgent care patients have more ways to find you than ever before—through a string of digital and analog touchpoints or interactions. Marketing attribution is the process of identifying touchpoints in the customer journey that have the biggest impact on conversion. When done right, attribution tells you how to best optimize your marketing dollars to have the biggest affect.

Aug 17

North Carolina Urgent Care Reduces Patient Wait Time and Reaps Big Benefits with Clockwise.MD.

2018 | Filed in Posts

MedAccess Urgent Care, with three locations in North Carolina, wanted a technology partner to help improve patient satisfaction and get more insight into the individual performance of each of their clinics. They decided to give Clockwise.MD a try in two of their locations. After implementing the software, they not only got the results they were looking for, but were also able to reap some benefits they hadn’t anticipated.

Aug 10

How to Assess Urgent Care Workflow for Bottlenecks

2018 | Filed in

Germs. Viruses. Bacteria. They wait around every turn to pounce on unsuspecting hosts, who end up weak, tired, unproductive, and in your waiting room. You wipe out the germs and get your patients feeling great and back on track. In the same way, urgent care clinics are susceptible to germs and viruses of their own that can result in underperformance, wasted time, and increased cost of doing business. But while it’s easy to diagnose and treat patients, determining the bottlenecks in your urgent care and finding the right prescription to fix them is not nearly as simple. Don’t go it alone. Use our three-part Bottleneck Assessment to find those pesky process problems so you can cure them once and for all.

Aug 6

False Claims Penalties: How urgent cares can lower the risk and stay compliant.

2018 | Filed in

Business is booming. Urgent care clinics are becoming a top choice for many patients seeking on-demand medical care and as an alternative to the emergency room. What that means for urgent cares is more patients—and more claims. Processing an increasing number of claims can be a challenge for clinics without a billing service, not only because of the volume, but also because private payers have different policies and guidelines that can be confusing and hard to keep up with. The biggest challenges to compliant billing for urgent cares are ensuring all providers are properly credentialed and that claims involving non-physician care providers are handled and coded properly according to the Federal False Claim Act (FCA)

Jul 24

Lab Reduces Wait Times with Patient Queue Technology

2018 | Filed in

For urgent cares, queue management is becoming the tech du jour. Every clinic wants a way to manage patients efficiently and improve satisfaction with the best technology available and a system that meets their goals. What’s not so common is expanding that technology to include labs and other clinical services. In this DocuTAP case study, you can see for yourself how one lab improved its wait time and improved patient satisfaction using Clockwise.MD’s patient queue.

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