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Apr 17

A Positive Response to Negative Reviews About Your Urgent Care

2018 | Filed in Posts

No matter how hard you work to provide the best urgent care experience possible, a negative review is bound to happen at some point. While it’s easy to take this personally, especially as a business owner, it’s important to take a step back, take a breath, and respond professionally and authentically. You may be surprised to learn that some negative reviews can actually help boost business. A single bad review may not have a big effect on your business, but multiple bad reviews, especially when you haven’t responded, can significantly hurt future business. Don’t know the best way to respond? Try our top four tips to make it easier.

Apr 9

Online Scheduling Software for Urgent Care: Which is Right for You?

2018 | Filed in Posts

In the competitive healthcare market, every urgent care needs online presence—beginning with your website and Google listing, and rounded out with social media. But with consumers tapping into tech to get information before making decisions, an online presence isn’t enough. It’s what you do with it that matters. Not only does online appointment booking improve patient satisfaction and the user experience, it also boosts appointment capacity, reduces cost, balances patient volume, and increases productivity. Urgent cares have different software options, and each solution offers unique benefits and weaknesses. Choosing the right one for your medical facility depends on your specific needs.

Apr 2

DocuTAP Tops Black Book’s Urgent Care EHR Rankings for 2018

2018 | Filed in Press Releases

For the third consecutive year, DocuTAP, one of the nation’s fastest growing healthcare technology companies and provider of electronic medical records (EMR) and practice management (PM) software for on-demand healthcare clinics has been recognized as the top-ranked urgent care and occupational medicine—Ambulatory/Physician EHR for 2018 by Black Book Market Research, a respected healthcare and public opinion research company.

Mar 28

Fear Less with DocuTAP’s Switch Survival Toolkit. Available now.

2018 | Filed in

Urgent care is no longer a passing trend or the new kid on the block. It’s officially grown up. It’s lost its gangly awkwardness, blemishes, and insecurities. It’s now confident, competitive, and wants to make a difference in the world of healthcare. The EMR/PM that once fit them so well now feels a little too tight. It could be time to switch to a suite of software and services that reflect where they’re going, not where they’ve been. That’s why we’ve developed a series of resources to help urgent cares move forward with quarterly Switch Survival Toolkits you’re going to love. The first is available now!

Mar 14

Nine Questions Urgent Cares Should Ask Before Hiring a Collection Agency

2018 | Filed in Posts

For urgent care clinics and healthcare providers in general, a backlog in accounts receivable (AR) isn’t unusual. According to a recent report by Urban Institute, one in four nonelderly adults in America have past-due medical bills. Collecting unpaid debt is a burden that has to be carried by someone. Because many clinics run with a very lean staff, hiring a collection agency may be the most efficient and effective way to clean up your AR. A thorough vetting process that includes asking a lot of questions, checking references, and reaching a mutually beneficial payment agreement is essential to a successful partnership.

Mar 7

PECOS: What Urgent Cares Need to Know

2018 | Filed in Posts

The Provider Enrollment, Chain, and Ownership System (PECOS) is nothing new in the Medicare world. This online Medicare enrollment system for healthcare providers is an alternative to submitting a paper application. Providers are also able to make changes to enrollment information or voluntarily withdraw from Medicare. While the paper enrollment application is always valid, PECOS is faster to complete and easier to process. Urgent care providers are not required to accept Medicare patients or insurance, but most urgent care clinics do have at least one provider that treats Medicare-covered patients. Read on for answers to more of your most frequently asked questions.

Mar 5

Nine Steps to Getting Rid of the Urgent Care Waiting Room

2018 | Filed in Posts

Some people call it the most wasted real estate in urgent care. It’s a place where germs spread, minutes multiply, and frustration flourishes. It’s your waiting room. While not every clinic can get rid of the waiting room altogether, there are nine smart steps everyone can take to phase out this inefficient space and make the wait less painful for patients.

Feb 19

Four Reasons Urgent Care Patients Don’t Want an Online Appointment

2018 | Filed in Posts

Patients don’t want online appointments—they want flexibility, control of their healthcare, and care on-demand. In fact, in the urgent care space, many patients don’t actually want to set an appointment at all. Patients love the convenience of dropping in without a reservation and getting in and out quickly.

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