The front desk staff is often the first person your patients talk to—which sets the tone for every patient visit. But this position is also critical to your urgent care’s financial success. When filling the seat at your front desk, choose wisely. Be sure the employee has a pleasant demeanor, is attentive to details and a natural multitasker, knows the importance of discretion, and is a team player. Active training and monitoring by management is critical every step of the way. To be sure you’re attending to your revenue cycle management (RCM) in addition to meeting and greeting patients, use our six strategies of front desk RCM success.