A better
urgent care experience.

No matter how hard you work to provide the best urgent care experience possible, a negative review is bound to happen at some point. While it’s easy to take this personally, especially as a business owner, it’s important to take a step back, take a breath, and respond professionally and authentically. You may be surprised to learn that some negative reviews can actually help boost business. A single bad review may not have a big effect on your business, but multiple bad reviews, especially when you haven’t responded, can significantly hurt future business. Don’t know the best way to respond? Try our top four tips to make it easier.

In the competitive healthcare market, every urgent care needs online presence—beginning with your website and Google listing, and rounded out with social media. But with consumers tapping into tech to get information before making decisions, an online presence isn’t enough. It’s what you do with it that matters. Not only does online appointment booking improve patient satisfaction and the user experience, it also boosts appointment capacity, reduces cost, balances patient volume, and increases productivity. Urgent cares have different software options, and each solution offers unique benefits and weaknesses. Choosing the right one for your medical facility depends on your specific needs.