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Client Manager

Company Description:
Exciting opportunity with a growing healthcare IT company with a distinctive workflow solution, including Electronic Medical Record (EMR), Practice Management (PM) and Revenue Cycle Services.  Our company provides end-to-end revenue cycle management for our clients using our state-of-the-art product.  DocuTAP offers great benefits and a casual work environment.

Position Description:
Are you a strong phone support person who is also a team player who enjoys building relationships with clients and co-workers?   Do you enjoy troubleshooting issues and building your knowledge and skills?  If so, DocuTAP may have the perfect opportunity for you.  Read the job description below and send us your resume if your qualifications and experience would be a good match for our company!

Primary Responsibilities:

  • Build strong working relationships with clients and team members to ensure client’s growth meets expectations
  • Drive improved client satisfaction scores for owned client base
  • Provide application support for the customer in a team environment
  • Analyzing and interpreting documents, contracts, notes, and other correspondence
  • Assisting nursing staff and physician’s to address PM and EMR issues
  • Assisting clinics with technical issues
  • Following-up on open work tickets ensuring timely resolution and closure
  • Fully utilize CRM system for reporting and ticket management
  • Escalate on behalf of the client to determine company priorities
  • Monitoring and analyzing client usage of software
  • Encouraging workflow improvements and DocuTAP features to clients
  • Develop proactive contact plans in conjunction with specified Marketing Campaigns
  • Participate in on-call rotation
  • Other duties as assigned

Minimum Education/Experience Requirements:

  • Associate’s degree and/or 2 years phone customer service experience
  • Minimum of two years of related experience in a medical environment supporting professional EMR or PM client base preferred
  • Previous EMR or medical experience preferred

Required Knowledge, Skills and Abilities:

  • Client service driven
  • Excellent organization and time management skills
  • Awesome phone, email & in-person communication skills
  • Ability to work with minimal team support
  • Must be willing to work nights and weekends: various shifts between 8am and 9pm CST, Monday - Friday and weekend rotation between 8am-5pm Saturday and Sunday
  • Must enjoy participating in department lunches and companywide Wii bowling tournaments
  • Proficient in Windows based applications, and MS Office software products
  • Ability to learn quickly, build and maintain long term relationships and work with minimal supervision
  • Ability to listen to others and take time to understand

***Candidate must be able to pass background check and drug screen.

Please apply here!